Community Association Institute

Community Associations Institute 

CAI is a nonprofit organization dedicated to building better communities by providing information, education and resources to all community association stakeholders, including community managers, homeowner leaders and the professionals who support them. At the national and state level, CAI is the primary source for continuing education, resulting in numerous professional designations conferred upon the staff and corporation. 


CSI is very active in the North Carolina Chapter of Community Associations Institute (CAI-NC). CAI-NC serves the educational, business, and networking needs of community associations in the Greater North Carolina area.

• CSI is an education sponsor each year for the chapter’s Law Day, which serves homeowner association volunteer leaders and professional managers. Law Day features presentations by attorneys from all over NC who focus their practices on the complex issues facing homeowner and condominium associations.

• CSI is an education sponsor for the PRC Homeowner Programs held to educate community association board members and volunteers.

• Karen Swope, COO of CSI has seerved on the CAI-NC Board of Directors since 2012 and is the current Board Secretary. She has served on the chapter’s Piedmont Regional Council (PRC) since 2012 and has served as both the Chair and Co-chair. Karen is currently the Board liaison for the PRC. Karen also is chair of the 2016-2017 Chapter Ad-Hoc Awards and Recognition Committee.

• Nicole Grandelli has served on the Steering Committee for the chapter’s Annual Conference 5 times. In 2015, she served chair of the On-Site Committee of Volunteers. 

• Marlene Campbell and Erin Carr volunteer where needed each year at the chapter Annual Conference.

• Our managers attend the PRC Manager Luncheons throughout the year to keep abreast of industry.

Certified Staff is the Core of CSI Property Management. Community Managers are designated Certified Managers of Community Associations (CMCA) or are on track to receive the CMCA. Five of our managers are designated Association Management Specialists (AMS), the second level in the career development track for community association managers. The AMS designation demonstrates a higher level of commitment to their careers and the community association industry. An AMS designation is recommended for managers who want to enhance their career opportunities by increasing their knowledge and expertise. Both the CMCA and the AMS are initial steps in seeking the Professional Community Association Manager (PCAM®) credential from Community Associations Institute (CAI. To earn the PCAM credential, managers must have five years of community association management experience and complete more than 100 hours of course work. In addition, credentialed PCAMs must fulfill continuing education and service requirements, as well as adhere to a code of ethics. This certification confirms the manager has completed specific coursework, industry experience and has passed the designation examination.