Community Update - 5/21/2020
Hello Community Members,
I hope this email finds you all safe and healthy.
Like many of you, we have spent the last several months learning about COVID-19 and how it is impacting our world. As we continue to closely monitor the ever-evolving coronavirus situation, the health and safety of our clients, our employees, and families across the nation remain our highest priority. These trying times are a testament to the versatility of our software and service operations, of which we are extremely proud. As we see our state start to open, I wanted to reach out regarding how CSI is moving forward.
Last week, CSI Property Management's Office had our Accounting Team and our Front Office staff on site! We will be opening on June 1st with most staff coming back into CSI's office. Owners will be able to:
• Drop off payments
• Speak with customer service
• Receive assistance on other types of requests
• We will ask homeowners to wear a mask when they enter our office
• At the phase we are still not holding in person meetings, all meetings with be virtual
This is the first of several phases that we will be implementing as we work towards getting back to business as usual. Although CSI's doors will be open, we would still like to encourage owners to continue to submit email requests and utilize our many online tools as much as possible as many of our dedicated employees will continue to work remotely in order to promote the continued social distancing as advised by the CDC and other health professionals. Please click HERE to login to your portal, make a payment, and find general resources.
MAINTENANCE REQUESTS- Please note many of our service providers and partners may only be responding to emergency maintenance requests at this time. However, if you have a non-emergency maintenance request, please submit the request via your owner portal so that your community manager has documentation of the issue and may take appropriate action to resolve the concern.
DIFFICULTY WITH PAYMENTS DUE TO COVID19- As we navigate this difficult time together, we are sensitive to the needs of owners who may be impacted financially. Please understand that CSI Community Management is not able to make a payment plan due to personal hardship without the approval of your community’s Board of Directors. The payment of assessments is required by law and there is no ability for the Association to suspend payment of assessments. Any payment plan requests should be submitted in writing to your community manager, so that the Board may consider the requests.
POOLS- If you live in a community with a pool a separate communication will be coming out. The rules of opening under phase two where published at 5pm yesterday, your pool companies are working diligently to open pools.
Finally, we would like to let you all know that our hearts and thoughts go out to those who have been impacted by this COVID-19 pandemic. We want to thank those who have continued to risk their lives to help others, including healthcare workers, public safety professionals, grocery store workers, and all essential employees who continue to work on the front line each and every day. We appreciate your bravery and dedication.
Thank you for your continued trust in CSI Property Management as we continue to stay fiercely committed to providing you with exceptional service. It is truly our honor and privilege to serve as your management company of choice. We have a tough mountain to climb, but together we will climb it and be stronger on the other side.
Pool Information- Executive Order 141 that was issued on May 20, 2020.
1. Indoor and Outdoor Pools May Open. During the effective period of this Executive
Order, indoor or outdoor pool facilities (whether stand-alone or part of other facilities)
may operate, but must be in compliance with this Subsection.
2. Requirements. While this Executive Order is in effect, all open pool facilities must
do all of the following:
a. Limit the user capacity in the pool to no more than 50% of maximum occupancy
as determined by fire code (or, when fire code number is not known, thirty-three
(33) people per one thousand (1000) square feet in deck areas, wading pools
and splash pads), and a maximum occupancy in the water often (10) people per
one thousand (1000) square feet. This user capacity is the Emergency
Maximum Occupancy for the pool facility.
b. Follow the Core Signage, Screening, and Sanitation Requirements (see below) as defined
in this Executive Order.
3. This Subsection applies only to shared pools in commercial settings or at residential
complexes. It does not apply to family pools at people's homes.
2. "Core Signage. Screening. and Sanitation Requirements" are the following actions
which establishments open to the public under the te1ms of this Executive Order must
a. Post the Emergency Maximum Occupancy in a noticeable place.
b. Post signage reminding attendees, customers, and workers about social
distancing (staying at least six (6) feet away from others) and requesting that
people who have been symptomatic with fever and/or cough not enter.
c. Conduct daily symptom screening of workers, using a standard interview
questionnaire of symptoms, before workers enter the workplace.
d. Immediately isolate and remove sick workers.
e. Perform frequent and routine environmental cleaning and disinfection of
high-touch areas with an EPA-approved disinfectant for SARS-CoV-2 (the
virus that causes COVID-1 9).
NCDHHS has prepared sample signs and a sample screening checklist questionnaire,
available at https://covid 19.ncdhhs.12:ov/guidance, that may be used to meet some of the
requirements above. Businesses or operations do not need to use the NCDHHS sample
signs and questionnaires to meet the requirements of this Executive Order.
March 19, 2020 - Email Communication to Owners
At CSI Property Management our clients come first. As a partner to you and your Association, we continue to closely monitor the impacts of COVID-19 and we strive to ensure the health and safety of our collective employees, clients and communities. We are prepared to provide you with the same great services that you’ve come to expect from CSI Property Management. During this unprecedented time, we want to remind you to take advantage of the online services available through our owner’s portal at www.csiproperties.com. It’s never been easier or more convenient to send payments, obtain necessary information and send requests.
Paying your assessments through the our website is the fastest and most secure way to send payments. We offer convenient payment methods including all major credit cards, checking accounts or savings accounts. If you haven’t enrolled in online access, it only takes a few minutes. Enroll now.
Please use this link to report any issues that your Association is responsible to repair. Also, please keep in mind that we are all in this together, a lot of vendors are going to be short staffed or are going to postpone projects, we will keep you informed as we know things.
For the health, safety and well-being of our employees and customers, we will operate business through phone or email correspondence wherever possible. Most of our offices will not be receiving customers during the month of March. However, should you find yourself in need of any assistance that requires an in person visit to one of our office locations, please make an appointment in advance, 704-892-1660. As a reminder we are available Mon-Thurs: 8:30 AM to 5:00 PM; Fri: 8:30 AM to 1:00 PM to assist you.
We will continue to monitor this evolving situation and are here to assist our customers as needed. We remain grateful for your support and thank you for trusting CSI Property Management with your community.